How much notice do I need to give if I want to cancel a call?
We would request 24 hours notice to cancel a call
How will I be invoiced?
You will be invoiced on 4 weekly basis
If I terminate the service will I be Charged?
There is no charge to terminate the service
What if I don't like my Carer?
We will arrange an alternative Carer at the earliest opportunity
Is there a charge to arrange my care?
We offer a free, no obligation assessment of your individual care and support needs.
Will I always have the same Carer?
We will support your care package with a small team of regular Carers to ensure continuity of care
Are the prices different at the weekend?
Are the prices different on Bank Holidays?
Yes, there is an enhanced rate on Bank Holidays
What if I change my mind?
There is no obligation to proceed with the service
What happens if I cancel for a period of time?
We will hold your current slot for a period of one month to allow for absences (hospital, holidays etc)